Responsibilities

You’ll spend the majority of your time interacting with potential and current customers to reply to their questions and solve their issues. You'll be handling student communication over Email and Slack. Your responsibilities will include:

• Helping future students understand our product and how it benefits them
• Helping current students manage their learning and solve issues
• Finding ways to improve our support and the product to provide a better customer experience

On a Typical Day, You Will

• Work closely with other members of the SheCodes team to manage daily tasks and operations.
• Solve issues as quickly as possible and without upsetting our customers.
• Take on a sales role from time to time, especially with potential customers.
• Have an opportunity to learn how SheCodes operates and can deliver an even larger impact in the future.

We’re Looking For Someone Who

• Has previous experience in a customer support role
• Is fluent and highly proficient in English.
• Enjoys user interaction, writing, and working efficiently.
• Enjoys problem-solving, has great analytical skills, and is comfortable with explaining and answering questions about our products.
• Is empathetic and patient with our users.
• Can manage quick changes in company policy and procedures. (We’re a small company that is changing fast, so we always have to be on our toes!)
• Is flexible to work on certain weekends in alternating shifts (Up to a total of 3 hours per weekend)

Skills

• Tech-savvy and comfortable with a computer (you should be able to type fast and manage multiple platforms)
• Comfortable with Slack, Gmail, Calendar, Zoom, Google Docs, and Social media platforms
• Basic experience in HTML / CSS and JavaScript