To apply, follow the instructions at the bottom. Your subject line must be: "I actually read the instructions."
Junior Client Success Manager · Guidepost
Full-time contractor · Fully remote · US Eastern hours · Reports to the CEO
Most account managers forward emails and read reports out loud on calls. We are not looking for that person.
Our clients are doctors who own cash-pay medical clinics. We are looking for the person they call first: the one who spots the problem before they do, tells them before they ask, and shows up with the fix already moving.
If that sounds like you, keep reading.
WHO WE ARE
Our website says it plainly: marketing agencies suck. Most of them earned that reputation. We built Guidepost to be the exception. We are operators who learned marketing, and every campaign, funnel and call ties back to one question: did the clinic make money?
• A US-based growth agency for cash-pay medical practices: regenerative medicine, orthopedics, hormone optimization, stem cell therapy.
• Our clients' patients pay out of pocket for treatments that cost thousands. Cheap leads do not cut it. We need people who can pay and actually show up.
• We run Meta and Google ads into webinar and lead-gen funnels built in GoHighLevel.
• We work in pods: small standing teams (a CSM, an ads specialist, a GoHighLevel builder) that own a group of clients end to end.
• Our team is spread across the US, Latin America, Pakistan, India and the Philippines, with leadership in Atlanta.
• Monthly client churn is under 1%. You would inherit relationships that work, not a book of angry clients.
Do your homework: guidepostmarketing.com
THE JOB
• You own the relationship. The doctor emails you, Slacks you and gets on calls with you.
• You turn requests into briefs. Every client ask becomes a ClickUp task the team can act on without a follow-up question, with the why attached. "Build a new landing page" is not a brief. "The heatmap shows people stop scrolling before the CTA, so the CTA moves above the fold" is.
• You narrate the numbers. In two minutes, in plain English: what is working, what is not, and what is next.
• You catch problems first. The client never discovers an issue we have not already told them about.
• You spot the next win. Not a pitch. Arithmetic out loud with the client's own numbers until the next step is obvious.
You do not run the ads or build the funnels. You brief them and QA them. And if all you do on a call is read a report, you are not doing the job.
WHAT A GOOD MONTH LOOKS LIKE
• Every client in your book got a response within one business hour of reaching out and a real answer or a timeline within a day.
• Every client request became a ClickUp task with enough context that nobody had to come back to you to ask what it meant.
• You ran the client calls yourself. The CEO was not on them.
• Your pod's daily client updates went out accurate, because you read them before they shipped and corrected the one that was wrong.
• No client surprised anyone with a problem, and no client cancelled without the risk being visible weeks earlier.
• You brought at least one expansion case built on a client's real numbers, or explained why the timing was wrong.
WHAT WE NEED FROM YOU
• Fluent written and spoken English. Our clients are US doctors. You will write to them and speak with them every day.
• You own outcomes. You have handled client relationships and can tell us what you kept, what you lost and why.
• You bring bad news early, with a plan. You do not wait to be asked.
• You write clearly and fast. If your writing needs a second pass to be understood, this is the wrong seat.
• You can hold a doctor's respect. Calm, direct, prepared, unbothered by pushback.
• You use AI every day (Claude or similar) and can show us how.
We will teach you the ads and funnel side. Being curious about it is a must. You need to work 9:00 AM to 5:00 PM US Eastern, with your camera on.
Not required, but make sure to tell us if you have any of these:
• Healthcare or high-ticket cash-pay client experience
• GoHighLevel, or a similar CRM and automation platform
• Meta Ads Manager
• Briefing builders, designers or media buyers, and getting the work back right the first time
PAY AND GROWTH
• Junior Client Success Managers start at $1,500 USD per month, plus a share of the pod's monthly bonus pool.
• Grow into leading a pod. Earn your own book, then lead the pod that runs it.
• CSM to Strategist. This is a real step people here have been offered.
• Earn more by carrying more. Cover more than one seat in your pod well and you earn more than one seat's share of the bonus.
• Learn a niche most marketers never touch. Doctors as clients, four- and five-figure treatments. People who get good at this are rare, and they get paid like it.
• Room to build, zero micromanagement. See a better way to run things? Say so and run it.
Terms: full-time independent contractor, paid semi-monthly in USD. Six paid US holidays, with time off approved in advance. Fourteen-day notice, either party. Location flexible, Eastern hours fixed.
HOW WE WORK
• Reply to clients within 1 business hour, even if it is "got it, looking into it," with a real answer or a timeline within 24. Reply to internal Slack within 10 minutes.
• Decisions live on the ClickUp task or in the client channel. Never in DMs.
• Monday all-hands, 9:00 to 10:30 AM Eastern.
SKUNKS ON THE TABLE
Every line is true. If one makes you want to close the tab, that is useful for both of us. If they make you lean in, you are probably who we are looking for.
• This is a fully remote position. If you do not have a quiet, productive place to work from home with reliable power and internet, this is not the right role for you.
• Going quiet is the one thing that does not work here. Missed a deadline? Tell us. Stuck? Say "I hit a wall." Problems get named the same day, in the open.
• No recipe, and the structure keeps moving. We are "building the plane while flying it," and pods, seats and clients change as we grow. The first 2 to 3 weeks are quiet. The people who thrive start digging before anyone asks.
• The CEO is direct. Plain feedback, expected back. He loves being challenged and hates silence.
• Doctors push back, and quality beats volume. Our clients are smart, busy and spending their own money, so you hold your ground with evidence. A cheap lead who cannot afford a $4,000 treatment is not a win. Compliance is non-negotiable: no guarantees, no definitive claims.
• You are the last set of eyes. Errors that should have been caught in QA come out of the pod's bonus pool, just as retention and expansion grow it.
OUR VALUES
• Give a shit. We act like this is our business, because in a way it is.
• Better before bigger. Scale is earned by delivering undeniable value.
• Sincere candor. Candor is kindness. We speak the hard truth early.
• Move fast. Fix it. We ship fast, but we do not move on until it is fixed.
• Prove it works. If it has not been tested, it is still just an opinion.
• Unimpeachable character. We do not lie, hide or cut corners, especially when it is inconvenient.
HOW TO APPLY
Still reading? Good. That is the first test. Here is the second: follow these exactly.
• Subject line: "I actually read the instructions."
• A link to your resume as a PDF, named Lastname.Firstname.JuniorCSM.pdf
• Your written answer: "Tell us about a client you lost. What did you see too late, and what would you do differently?"
• A 2-minute Loom, camera on: why you want this role, and one real way you used AI in your work this week.
• Send it all to: andrea+csmwr@guidepostmarketing.com
We are genuinely excited to meet the person who reads this and thinks, "Finally." If you have a question before you apply, put it in your email and we will answer it. We cannot wait to see what you send.
