📍 Location: Remote

📅 Schedule: Full-time

💰 Competitive Salary

🚀 About the Role

We are looking for a detail-oriented Service Desk Analyst to join our Customer Experience team and provide critical operational support to our Sales and Go-To-Market (GTM) teams. This is an exciting opportunity to build a career in GTM operations while gaining exposure to enterprise SaaS business processes.

📌 What You’ll Do

✔ Manage and maintain data accuracy across sales systems and databases.

✔ Process and route internal support tickets following established SOPs.

✔ Maintain team and territory data within business systems.

✔ Provide operational support to GTM teams on policies and best practices.

✔ Create and maintain process documentation to improve efficiency.

✔ Identify and propose process improvements to streamline workflows.

🎯 What You’ll Bring

✅ 1+ years of experience in sales operations, customer support, or a similar role.

✅ Exceptional attention to detail and accuracy in data management.

✅ Ability to multitask and meet deadlines in a fast-paced environment.

✅ Independent problem solver with strong communication skills.

✅ Experience in the software/SaaS industry (preferred).

✅ Proficiency in Salesforce CRM (preferred).

✅ Strong English proficiency (excellent written and verbal communication skills).

🌟 Why Join Us?

💼 Work in the SaaS industry and gain experience in GTM operations.

🌎 100% remote opportunity – work from anywhere.

📈 Career growth opportunities in a dynamic and innovative company.

🔍 Develop expertise in sales operations and data management.

💡 Be part of a mission-driven team improving efficiency and transparency.

📩 Ready to Apply?

If you have a proactive approach to solving operational challenges and want to work in a fast-growing SaaS company, we'd love to hear from you! 🚀