Responsibilities

• Consistently achieve the sales quota of 100% annual renewal success while selling $20k/month ($240k/year) in expansion sales.
• Sales
• Manage the sales process for customers for renewals and expansion sales
• Engage with customers who request to cancel to salvage them
• Prospect prior customers who canceled for reactivations
• Drive customer adoption and retention
• Build and manage effective relationships with our customers
• Coach customers on how to succeed in growing their brokerage by improving their agent recruiting and retention
• Keep in regular contact with customers to ensure their satisfaction and success
• Reach out to customers and hold business reviews to drive success and expansion
• Work with the Customer Success team to maintain customer satisfaction, drive adoption, and get renewals/expansion sales
• Keep abreast of our product, the industry, and technologies to ensure you are a trusted resource to prospects
• Follow the established sales processes and consistently use the CRM to document all interactions, ensuring efficient lead and opportunity management
• Hit activity goals consistently for calls/appointments and maximize phone/Zoom time to drive the activity needed to hit the sales quota consistently

Candidates Must Align With Our Core Values

• Services the customer above all else
• Does the right thing - even when it hurts
• Hungry for achievement
• Coachable team player
• Innovative problem solver

Required Qualifications

• Fluent in English and sounds native working with US/Canada customers
• Minimum 3-5 years of sales account management experience
• Effective at coaching customers to success, and you are someone who customers will like, respect, and trust and want to work with
• Can articulate how you developed an activity-based plan to achieve quota in the past
• Strong capabilities to give online (Zoom) demos and presentations
• Positive and energetic phone skills, excellent listening skills, and strong writing skills
• Strong problem solver who has a strong ability to learn new technology and ramp up quickly
• Ability to thrive in a highly competitive, high-energy sales team environment while still being a team player
• Can hit activity targets for calls/emails/appointments consistently
• Organized and effectively documented activities in the CRM consistently
• Ability to work independently without a lot of direction
• Strong negotiation and closing skills
• Able to travel to and attend real estate industry events as needed