Effectively manage and grow positive client relationships
Provide weekly client status updates, capture action items, disseminate info across teams, and effectively manage expectations both internally and externally
Monitor timelines and progress on all client projects
Ensure clients are clear on all process-related questions and pivot where necessary
Develop workflow and process between internal teams & troubleshoot when issues occur
Develop project timelines and monitor progress
Facilitate the transition of new clients as they migrate to LM’s lead gen campaigns
Develop and maintain collaborative relationships with teams throughout the organization, including Analytics, Creative, IT, and Media Buying
Maintain an in-depth knowledge of client businesses, current KPIs, and historical activity
Work with the data team to forecast and track key assigned account metrics (e.g. weekly/monthly sales results and forecasts)
Stay abreast of industry trends and business opportunities
Proactively learn and understand industry best practices and future work concepts
Requirements:
2+ years of relevant work experience
Efficient with Microsoft Office
Fluent in English
Excellent oral and written communication skills
Ability to multitask, establish priorities and organize efficiently
Clearly communicate and present information
Demonstrated ability to effectively manage multiple client needs against tight deadlines
Ability to work independently and remotely
Ability to work in a fast-paced, rapidly-changing environment
Capable of building and sustaining trust among clients and colleagues
Can see the bigger picture when working on granular tasks/projects to ensure everything stays on track
Personal Characteristics:
Smart, articulate, and polished, with excellent problem-solving skills
Attention to detail and a high level of accuracy are an absolute must
Ethical with a flexible work attitude
Humble and craving to learn
Must be a self-starter, highly organized
Quick learner and a team player
A can-do attitude and a desire to progress in their career
Self-motivated and goal-oriented
Curiosity, Honesty & Integrity
A self-starter who thrives on responsibility and impressing clients with results
Motivated to deliver exceptional performance
Strong desire to work in a multicultural environment
Nice to Have:
Previous success working in a completely remote role
Experience working at an agency or brand, managing digital marketing campaigns
Bachelor's degree in sales, marketing, business administration, or a related field
