Communicate with partners, provide support, answer their questions, and resolve issues related to their accounts. Assist customers with technical inquiries, provide information about new features and promotions, and help resolve any problems that arise.
Monitor clients' activity on the platform. Analyze data on customer behavior, such as a number of players, frequency of play, betting volumes, and winnings/losses, spikes, or drops. This helps us together to identify which accounts exactly may require additional support or be interested in new offers.
Sales and customer retention: work on increasing and retaining customers. Offer personalized deals to partners, run promotional campaigns, or organize special events.
Cooperate with other departments within the company, such as marketing, design and finance team, integration management and technical support.
Present company products and services on business trips, conferences and networking events.
Expected skills
2+ years of experience as an Account Manager in the iGaming/Gambling industry (experience with casino game providers is a plus).
Excellent communication and interpersonal skills, with the ability to build strong relationships.
Results-oriented, highly organized, and detail-focused.
Proven ability to collaborate effectively with cross-functional teams and management at all levels.
Fluent in Spanish and English, both written and verbal (Portuguese is a plus).
Willingness to travel for business trips and events.
Proficient in digital platforms, including Hubspot, Jira, and Confluence.
