Primary responsibilities will include:

• Preparing reports from Microsoft 365
• Investigating, analyzing, and resolving customer accounts located in the US and/or international
• Communicating discrepancies to management team, identifying slow-paying customers, and recommending collection candidates
• Following-up with customers to facilitate payments per contract terms and conditions
• Maintaining complete records on all accounts including detailed documentation on collection efforts and issue resolution
• Supporting other accounting and finance team members, sales and account managers
• Mastering the interplay of various systems to assist with researching and resolving each account

The Candidate:

Required skills/qualifications:

• Prior work experience in accounts receivable, collections, or related field or bachelor’s degree in related field
• 2-5 years of professional experience
• Customer-focused
• Demonstrated ability to multi-task, organize, and prioritize to accomplish specific tasks
• Highly motivated, can-do attitude
• Excellent oral and written communication skills to effectively partner with customers and fellow colleagues
• Proficiency in Microsoft Excel
• Understanding of basic principles of finance, accounting, and bookkeeping
• Fluency in written and spoken English at CEF B2 level or above

Preferred skills/qualifications:

• Knowledge of accounts receivable processes and techniques and capability to recommend solutions to customers to resolve payment or invoicing issues
• Prior Microsoft 365 Financials or Salesforce experience