Our client began as a small family-owned maintenance business and has grown into one of the largest and most experienced property management companies in the state. They remain a 100% locally owned business. Over 95% of their new business comes from referrals and word of mouth, and they have 60+ clients who have been with them for more than 15 years.

Your main activities for this position would be:

• Review and interpret resident account ledgers.
• Answer incoming phone calls and emails regarding account status and payment inquiries from homeowners.
• ensure adherence to the Client’s Collection Policy.
• Review delinquent homeowner accounts and turn over those that qualify for collections.
• Coordinate payments.
• Search titles and land records as needed to correct ownership discrepancies
• Establish payment plans with residents as approved by the Client or Attorney.
• Send letters and charge fees.
• De-escalate billing and collection issues.

Schedule:

-Monday to Friday

• Standard time: 8:00 to 17:00 Mexico City time
• Daylight saving: 7:00 to 16:00 Mexico City time

We offer:

• Christmas bonus of 30 days (Aguinaldo)
• 12 vacation days after the first year
• IMSS
• Major medical insurance
• Minor medical insurance (Clinic may vary depending on your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets ($2,000 pesos).
• Saving fund (8% of the gross salary).

MIN REQUIREMENTS:

• ADVANCED ENGLISH IS A MUST (SPOKEN AND WRITTEN)
• Excellent Communication and Customer Service Skills.
• 2 years of experience with a similar position.
• Strong administrative skills.
• Attention to detail.