As an Collections Agent, you will be responsible for:

• Processes heavy phone call volume of customer account inquiries and concerns
• Respond to written account inquires and requests
• Follow up on billing issues
• Process monthly late charges, interest, late letters and pre-liens
• Administer association collection policies for delinquent owners
• Monitor delinquent accounts for additional collection activity, up to and including lien preparation and forwarding owner accounts to the attorney
• Prepare monthly delinquency reports based on an established schedule
• Process incoming email
• Process returned items
• Process account adjustments
• Log returned mail
• Work with association’s collection attorneys
• Track and log owner payments that are forwarded to a third-party processor
• Other duties as assigned.

Schedule

Monday to Friday

• Standard time: 10:00 a.m to 07:00 p.m Mexico City time.
• Daylight saving: 09:00 a.m to 06:00 p.m Mexico City time.

We Offer

• omputer equipment (Laptop, Monitor, and Headset).
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.
• Major medical insurance since day 1.

After the 3-month contract, we add the following:

• Minor medical insurance
• Food vouchers (10% of the gross salary monthly).
• Restaurant tickets (~$2,000 MXN. monthly)
• Saving fund (8% of the gross salary).

CANDIDATES SHOULD BE LOCATED AT LEAST 6 HOURS FROM GUADALAJARA JALISCO AND / OR MEXICO CITY

MIN REQUIREMENTS:

• MUST: Advanced-Native English verbal and written (interview process fully on English)
• Around 2 to 3 years of experience within a call center in collection or billing campaigns for American customers.
• Strong communication skills in writing and speaking in English.
• Abilities to explain customer statements/account ledger to non-financial people.
• Tech Savvy.
• Basic Excel.