Responsibilities:

B2B Collections:

• Manage delinquent customer accounts in the B2B sector across both Capchase Grow and Capchase Pay products
• Partner with legal, operations and account management teams to implement collection strategies, payment plans and operating procedures to ensure efficient collections operations
• Partner with operations and tech teams to build best in class platforms and solutions to execute on the collections strategies
• Monitor emerging trends in collections treatment and technology across the industry

Negotiation and Resolution:

• Engage in negotiations with delinquent customers to establish repayment plans and resolve outstanding issues.
• Implement effective dispute resolution processes to address customer concerns and disputes.

Reporting and Documentation:

• Maintain accurate and up-to-date records of all collection activities.
• Generate regular reports for management, highlighting key metrics and performance indicators.
• Provide feedback to risk teams to fine tune underwriting strategies to minimize downstream losses

Customer Account Analysis:

• Conduct thorough analysis of customer accounts to identify payment trends and potential risks.
• Collaborate with finance and credit teams to assess creditworthiness and establish appropriate credit limits.

Qualifications:

• Bachelor's degree in Finance, Business, or a related field.
• Advanced English level
• 2-4 years of experience in B2B collections, with a proven track record of successfully reducing delinquencies and losses.
• Experience working with US clientes
• Strong understanding of credit risk assessment and collections best practices.
• Excellent negotiation and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Proficient in the use of collections software and Microsoft Office Suite.