RESPONSIBILITIES::

• Account Management:
• Monitor and manage overdue accounts by reviewing aging reports
• Contacting clients via phone, email, or mail to follow up on outstanding balances.
• Communication:
• Communicate effectively with clients to address payment issues
• Negotiate payment terms
• Resolve disputes in a professional manner.
• Documentation:
• Maintain accurate and up-to-date records of all collection activities, including payment arrangements, correspondence, and resolutions.
• Reporting:
• Prepare and submit regular reports on collection activities, outstanding balances, and recovery rates to the Collections Manager and other stakeholders.
• Collaboration:
• Work closely with the accounting team to reconcile discrepancies and ensure that all payments are applied correctly to client accounts.
• Customer Service:
• Provide excellent customer service by addressing client inquiries and concerns promptly, and maintaining a positive and professional demeanor at all times.
• Compliance:
• Adhere to company policies, legal regulations, and industry best practices related to collections and credit management.
• Problem-Solving:
• Analyze and resolve complex payment issues, propose solutions, and escalate cases as necessary to higher management or legal counsel.’
• Participate in daily department updates and weekly Monday morning meetings and report back on metrics regarding collections and Days outstanding.
• Suggest better ways of working and bring greater efficiencies to your department
• Other tasks as assigned

REQUIREMENTS & QUALIFICATIONS:

• High school diploma or equivalent; associate’s or bachelor’s degree in finance, accounting, business administration, or a related field is preferred.
• Minimum of 2 years of experience in collections, accounts receivable, or a related field.
• Strong understanding of collection procedures and techniques.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with accounting software (e.g., QuickBooks, NetSuite).
• Strong organizational and time-management skills.
• Ability to handle sensitive information with discretion.
• Detail-oriented with strong analytical skills.
• Ability to work independently and manage multiple priorities.
• Resilient and adaptable, with a positive attitude and a problem-solving mindset.

POSITION SCHEDULE DETAILS

• Full-time remote position
• Monday - Friday (40 hours/week)