Responsibilities

• Maintain a positive, empathetic, calm, and professional attitude toward customer questions and inquiries.
• Enthusiastically represent the organization and the brand to members and customers from all over the world.
• Acknowledge and resolve customer inquiries promptly and with a sense of urgency.
• Use the association database to document customer interactions, transactions, and comments.
• Handle multiple customer interactions simultaneously and enter data quickly and accurately.

Required Qualifications

• Two years experience working with customer support, sales, banking, retail, administrative or equivalent
• Strong customer service skills and customer service experience 
• Must have strong organizational skills with high attention to detail
• Great team player
• Excellent verbal/written communication and active listening skills
• Team player who can also work independently with a positive mindset
• Ability to work across diverse teams
• Strong knowledge of Microsoft Word, PowerPoint, Outlook, and Excel
• Contact and/or Call Center experience preferred

Our recruitment process

• Recruiter interview (30min)
• Client Interview (with the Customer Care Manager and a Customer Support Agent, (30 minutes)
• Client interview (with the Director of Community and Customer Experience, (30 minutes)

We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

What we offer

• Totally remote, full-time (being able to work eight hours a day between 8 AM and 8 PM US Eastern time)
• EST (Eastern Standard Time) office hours
• Contractor (freelance) agreement
• Payment in USD, by-weekly or monthly - your choice