Customer Experience Specialist

Spreetail

Full Time
☎️ Atención al Cliente
Customer Experience
Marketplace
Partners
Vendors
Colombia 📍
Remoto 🌎
Jul 2
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☎️ Atención al Cliente
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We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.


How You Will Achieve Success

  • Communicate directly with our customers via phone and email.
  • Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Drive innovative and creative solutions to protect revenue.
  • Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
  • Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.


What Experiences Will Help You In This Role

  • Critical thinking without losing sight of the details.
  • Accepting open feedback and accountability.
  • Ability to multitask and prioritize effectively.
  • Accuracy in typing.
  • Proven track record of effective time management skills.


This is a remote position and requires candidates to have an available work-from-home setup


Desktop/Laptop System Requirements

  • 4th generation or higher, at least Intel i3 or equivalent processor;
  • at least 4GB RAM;
  • Windows 10 and above or MAC OSX operating system
  • You are required to provide your own dual monitors
  • A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
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