Responsibilities

Customer Service & Sales:

• Handle incoming inquiries (10-20 calls and 5-10 emails daily)
• Create and send project proposals/quotes after reviewing architectural plans
• Track and communicate project status updates to clients
• Follow up on undelivered emails and resolve communication issues
• Eventually support outbound sales and business development activities
• Schedule and coordinate sales calls and potential partnership meetings

Project Coordination

• Coordinate with the engineering team using Slack or equivalent apps
• Manage project documentation and file uploads
• Facilitate handoffs between US and international teams
• Use Airtable for project tracking
• Schedule client meetings

Requirements

• Strong English communication skills
• Tech-savvy with the ability to quickly learn new software (Airtable, Zoho Desk, Zoho Cliq)
• Excellent attention to detail and organizational skills
• Ability to work independently and manage multiple tasks
• Professional demeanor for client interactions