We are looking to hire a Customer Support Agent to help students from LATAM throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

Please submit all resumes or CV's in English.

What you will do:

• Help students by answering their questions in chat rooms and mail channels;
• Accompany the learning process, communicate with the student guidance team;
• Work with a large amount of information and structure it accordingly.

Requirements:

• Advanced level of English (C1) and Spanish (C1);
• To be customer oriented, enjoy helping people and be able to multitask;
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python;

Nice to have:

• Work experience in a help desk, call center, and/or professions related to customer service.

What we can offer you:

• Schedule 2/2 (Two days of collaboration followed by two days off);
• Payment of 700 USD during 1st month and 800 USD after;
• 100% remote collaboration;
• Fixed schedule of 11 PM - 11 AM Mexico time zone;
• Free access to TripleTen courses to study in the free time;
• Professional development in the international team;
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
• Diverse and tight-knit team spread out across the US, Israel, LatAm, and more!
• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.