Responsibilities

• Help their clients solve their questions regarding our client’s platform and underlying data. This includes guiding new users through the platform, helping users when a new feature is launched, and querying data for specific business analysis that needs to be done by the users
• Participate in product initiatives such as new product releases, analysis of our current users' behaviors to uncover hidden improvement opportunities, and specific target analysis of new workflows within the platform. Identify recurring issues and provide feedback to the product team to improve the overall user experience
• Be a key player in our client’s new reporting strategy helping with the building, designing, and presentation of these reports to our clients

Qualifications

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration) or equivalent experience
• Minimum of 3 years of experience in a customer support or technical support role, business analysis or intelligence role preferably with data-driven products serving highly sophisticated users (e.g. financial services analysts, engineers, etc.)
• Very Strong level SQL: Common table expressions, Window Functions (lag, lead, partition by)
• Excellent written and verbal communication skills in English: Presenting to top management and ability to explain technical concepts clearly and concisely
• Business Knowledge: Understanding of company valuation, investing activities, and business decisions; direct relevant experience is a plus
• Problem-solving & Critical thinking: Our client is a first-mover in several problem spaces and they need people who feel comfortable tackling tasks where there’s also a need to define an approach
• Proactiveness: There are many things to do and they need doers, not people waiting for work to fall on their lap
• Attention to detail: Most of what they deliver has a high-quality standard, they need people who will proactively think about how to test for and ensure quality

About RYZ Labs:

RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.

Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years.

At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists.

Our values and what to expect:

• Customer First Mentality - every decision we make should be made through the lens of the customer
• Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated
• Ownership - step up if you see an opportunity to help, even if not your core responsibility
• Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect
• Frugality - being frugal and cost-conscious helps us do more with less
• Deliver Impact - get things done in the most efficient way
• Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be