We are seeking a Finance Specialist to join our team. In this role, you will be responsible for managing and resolving various finance-related matters for our authors.

WHAT YOU WILL DO:

• Collections: Contacting authors who have fallen behind on their payments and working to collect outstanding balances.
• Royalty Withdrawals: Assisting authors with their royalty withdrawals and ensuring timely and accurate processing.
• Payment Methods: Handling requests for changing payment methods and updating author accounts accordingly.
• Client Support: Addressing all finance-related queries from clients and providing solutions to meet their needs.
• Client Relations: Dealing with unsatisfied clients effectively and turning challenging situations into positive outcomes.
• Response Management: Responding to customer queries in a timely and accurate manner via phone, email, or chat.
• System Organization: Keeping systems up-to-date and maintaining organized records to ensure efficient operations.

REQUIREMENTS:

• Understanding of Salesforce or equivalent CRM tools, Microsoft Teams, and G Suite.
• Strong written and spoken English skills.
• Ability to work effectively as part of a team.
• Excellent problem-solving skills and a proactive approach to client issues.
• Experiene in handling collections and resolving payment-related issues.
• Proven ability to manage unsatisfied clients and transform their experiences into positive interactions.
• Patience when handling tough cases and a strong commitment to customer service.
• Organized approach to managing and updating systems and records.

PREFERRED QUALIFICATIONS:

• Familiarity with the book publishing industry is a plus.
• Previous experience in finance support or a related field, particularly in a book publishing or creative industry.
• Experience with remote work environments and the ability to stay organized and self-motivated.