Why GMF? GM Financial International Operationsconducts business in Latin America and China. InternationalOperations offers a wide range of wholesale and retail automotivefinancing products to dealers and their customers.

The strength ofthe international business lies in its ability to tailor itsproducts to meet unique dealer needs, consumer preferences andnational requirements in local markets.

Latin American countryoperations include Brazil, Chile, Colombia, Mexico, and Peru. Aboutthe role The IT Remote Center Support Intern will provide technicalsupport, via phone, email, on-site and other means of communicationto all GMF employees.

Responsible for assisting with researchingand documenting resolutions for all escalated tier I technicalsupport issues from GMF Remote Center Users.

Assist in theinstallation, configuration and diagnoses of laptop / desktophardware / software related issues for remote center users todetermine proper solution / course of action.

Also will support thearea with researching, implementation and documenting proven bestpractice standards which require communication between technical ITstaff, business management and vendors while building positiverelationships.

Locations : BOGOTÁ, COLOMBIA What you need - Studyingbachelor in IT, Computer Science, or related. - Basic workingknowledge of desktop / laptop, hardware and software support.

• Basicworking knowledge of operating systems and applications such asWindows, MS-Office suite, technical utilities and proprietaryvendor software.
• Basic knowledge of network troubleshooting,including connectivity issues, locating IP or TCP / IP addresses, VPNsoftware, supporting remote and on-site users.
• Basic knowledge ofActive Directory. - Basic verbal and written communication skills(English). - Analytical skills with an ability to think logicallyand be able to make correct decisions.
• Ability to makerecommendations for courses of action to address hardware / softwarerelated issues. - Ability to provide first level problem diagnosesfor laptop / desktop hardware / software issues.

What you will be doing- Assist with the maintenance / support of A / V technologies. -Complete assigned requests and incidents based on ITSM platform.

• Conduct hardware preparation and setup for end users. - Contributeto the Service Now Knowledge Base. - Test hardware and software forfuture upgrades.
• Assist with the development of an ITSM platform.- Maintain updated knowledge on computer hardware / software. -Assist with the maintenance and upkeep of the Remote Center SecureData Center.

What we offer At GM Financial we want you to be themost authentic version of yourself. We take care of your work-lifebalance by programming wellness and integration activities, whereyou will strengthen your relationships with peers and contributetowards the development and wellbeing of your community, whileproviding you with a competitive salary and benefits.

Some of ourglobal benefits include Extended Maternity & Paternity Leaves,Personal Days & Community Investment hours. #LI-LF1 DisclaimerColombia - GM Financial is an Equal Opportunity Employer and iscommitted to diversity and inclusion at every level of ourorganization.

We do not discriminate against any applicant oremployee based on race, color, age, gender, marital status,national origin, religion, sexual orientation, gender identity,disability, or any other that undermines human dignity and aims tonullify or impair people's rights and freedoms.#J-18808-Ljbffr