As the Technical Support Specialist, you will be responsible for:

• Assisting in setting up tools and technical aspects for new franchisees.
• Coordinating with vendors to ensure seamless franchisee launch readiness, as well as ongoing maintenance and improvements.
• Providing ongoing tech support, resolving issues efficiently.
• Conducting periodic audits of franchise software and tools for compliance and efficiency.
• Working closely with Corporate to ensure improvements across all franchises.
• Training and coaching franchisees in how to use their tech stack.
• Keeping all technical documentation up-to-date, ensuring that franchisees have access to the latest information and guidelines.
• Monitoring the performance of the tech setups across franchises and preparing reports for corporate management.

The Must Haves:

• Zapier or automation experience.
• Ability to troubleshoot and resolve technical issues.
• Strong communication skills to collaborate with various stakeholders and vendors.
• Strong analytical skills for monitoring tech performance and creating reports.
• Adept in maintaining and updating technical documentation.
• Committed to continuous learning and adapting to the technology landscape.

It is an Asset to Have:

• Experience managing CRM systems (we use HighLevel).
• Experience in performing technology audits and ensuring regulatory compliance.
• Expertise in training and guiding others on technological tools and systems.

Why Join the company:

• Our business model helps people achieve their dream of financial, location, and time freedom.
• Servant leadership culture that serves, supports, and empowers all team members with a keen sense of loyalty and inclusion.
• Fully remote - you'll be on during set business hours, but you can work from anywhere in the world!
• Opportunity for MASSIVE career growth