Key Responsibilities

• Serve as the first point of contact for all incoming communications via phone and email.
• Schedule appointments for technicians and maintain updated records of performance.
• Manage the service orders on the CRM platform, ensuring real-time updates on each job.
• Track service orders and maintain ongoing communication with customers.
• Provide an exceptional first impression of the company, products, and mission.

Desired Traits

• Strong organizational skills with a keen attention to detail.
• Excellent written and verbal communication skills in English.
• Warm and approachable demeanor with good listening skills.
• Comfortable using CRM systems and open to learning new technologies.
• Proficiency in Excel and Word.
• Self-starter with a willingness to learn and grow.
• Ability to build rapport with diverse business personalities.