Act as a primary point of contact for all questions or issues related to employees payroll runs.
Provide companies and employees with support on all Payroll related questions and address their potential issues via email tickets, live chats and video calls.
Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
About the ideal candidate:
You have a strong interest in payroll.
2+ years customer service experience
Experience with live chat support is considered a big plus
Problem-solving abilities with great communications skills.
Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
Naturally persistent, kind and patient.
You have experience working with Zendesk, Slack and Notion.
Writes and speaks fluent English.
It's not required to have experience working remotely or async, but considered a plus.
