Payroll Client Services Coordinator- LATAM

Remote

Full Time
☎️ Atención al Cliente
Payroll
Email
Tax
Live chats
Video calls
Zendesk
Slack
Notion
Argentina 📍
Remoto 🌎
May 6
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Key Responsibilities:


  • Act as a primary point of contact for all questions or issues related to employees payroll runs.
  • Provide companies and employees with support on all Payroll related questions and address their potential issues via email tickets, live chats and video calls.
  • Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.

About the ideal candidate:


  • You have a strong interest in payroll.
  • 2+ years customer service experience
  • Experience with live chat support is considered a big plus
  • Problem-solving abilities with great communications skills.
  • Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
  • Naturally persistent, kind and patient.
  • You have experience working with Zendesk, Slack and Notion.
  • Writes and speaks fluent English.
  • It's not required to have experience working remotely or async, but considered a plus.


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