Key Responsibilities:

• Act as a primary point of contact for all questions or issues related to employees payroll runs.
• Provide companies and employees with support on all Payroll related questions and address their potential issues via email tickets, live chats and video calls.
• Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.

About the ideal candidate:

• You have a strong interest in payroll.
• 2+ years customer service experience
• Experience with live chat support is considered a big plus
• Problem-solving abilities with great communications skills.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Naturally persistent, kind and patient.
• You have experience working with Zendesk, Slack and Notion.
• Writes and speaks fluent English.
• It's not required to have experience working remotely or async, but considered a plus.