Responsible for the quality delivery of multiple payroll & time processes and service to the employees. Manages payroll queries from employees, managers and HRM’s in a timely, and professional manner connecting with the vendor KPI´s.
Resolves issues using established procedures and implementing operational controls with the corresponding document updates in process map and SOP´s being the policy expert and be able to work with policy owners on design ideas.
Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between employees and GE Vernova.
Monitor and answer the employee needs ensuring a service delivery according to our internal targets for payroll processes.
Support our businesses with the local regulations and provide inputs about new local design in addition ensure execute the deliverables for internal and external processes (audits).
Working with payroll vendor on regulation change implementation, testing and execution and final level checks to ensure timely execution of the change.
Apply the lean methodology that can improve some processes providing the inputs according to the operations.
Work closely with stakeholders across Finance functions connecting with the internal and external contacts and guidelines to ensure open communications that support an effective partnership across our HR and business community as well as employees and People Leaders.
Manage metrics, monthly reviews, escalations, disaster recovery testing, and year-end coordination completing the transactions and operations and connect with the opportunity areas.
Manage 3rd Party Payroll and Time Providers to ensure seamless, compliant, and high-quality Payroll & Time services.
Proactively identify and drive continuous improvements within assigned processes, work closely with cross functional teams to proposing process improvements to reduce waste & manual work, align to global standards and increase productivity.
Required Qualifications
Significant experience in Payroll & Benefits and HR Operations including local regulations in the region countries.
Bachelor’s degree from an accredited university or college in related area (Business Administration, Human Resources and accountant preferred) or equivalent knowledge or experience
Experience with vendor management
Solid understanding of HR, Benefits and Payroll Systems.
Desired Characteristics
Demonstrated organization and analytical skills, attention to detail and accuracy.
Demonstrated project ownership and accountability.
Analytical and Problem-Solving skills.
Ability to maintain confidentiality of sensitive data.
High Customer Service orientation and Continuous Improvement orientation.
Solid interpersonal skills; proactivity and teamwork capability.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
Self-starter who can manage multiple tasks simultaneously with minimal supervision.
