Oversee and support a team of SDR Managers ensuring they have the resources, training, and guidance needed to manage their teams effectively.
Oversee and support the Training and Onboarding department that is responsible for bringing in new SDRs in the company
Foster a culture of excellence, continuous learning, resilience, and high energy within the SDR teams.
Strategic Planning & Process Optimization
Develop and implement strategic plans for the SDR department, aligning with overall company goals.
Plan capacity of SDRs and SDR hiring needs with the Training and Onboarding department.
Develop and refine processes to increase efficiency and effectiveness in lead generation, qualification, and sales meeting conversion.
Performance Monitoring
Track and analyze key performance indicators (KPIs) for SDR teams.
Ensure SDR teams are meeting client requirements and delivering high-quality meetings.
Track and analyze performance improvement plans (PIP) for SDR teams.
Track and analyze coaching plans for SDR teams.
Follow the performance of the SDR Managers on a weekly and monthly level.
Use data-driven insights to identify areas for improvement and implement strategies to enhance performance.
Implement quality assurance measures to ensure consistent and high-quality outreach efforts.
Reporting
Provide regular reports to senior management on Sales Development Department performance, including successes, challenges, and areas for improvement.
Use data to support decision-making and strategic adjustments.
Problem Resolution
Address and resolve any issues that arise within the SDR teams.
Act as a point of escalation for complex problems and client/leadership concerns.
Collaboration
Work closely with other departments, such as client success and sales operations, to ensure a cohesive approach to lead generation and meeting conversion.
Facilitate effective communication and collaboration across teams.
Innovation
Stay updated with industry trends, emerging technologies, and best practices.
Implement new tools, techniques, and methodologies to enhance the SDR function.
Client Retention and Satisfaction
Ensure high levels of client satisfaction by delivering on promises and exceeding expectations.
Focus on client retention through excellent service and relationship management.
Qualifications:
Minimum of 3 years of experience managing SDR teams.
Experience in leadership roles, including overseeing managers and cross-departmental teams.
Strong analytical skills, with the ability to track and assess KPIs, coaching plans, and performance improvement plans.
Excellent communication skills, both written and verbal, with the ability to collaborate effectively across multiple departments such as Client Success, Sales Operations, and senior management. (C1-C2 English Level.)
Experience in preparing and delivering reports on team performance, successes, and areas for improvement to senior leadership.
Familiarity with sales development tools, CRM systems, and sales engagement platforms.
In-depth knowledge of industry trends, emerging technologies, and best practices in sales development.
