About The Role

In this crucial role, you will be the mastermind behind optimizing our workforce. You'll leverage data analysis and strategic planning to ensure we have the right people in the right place at the right time. You'll collaborate with various teams to create efficient schedules, manage staffing levels, and ensure we meet our operational goals while fostering a positive employee experience.

Responsibilities

• Analyze data to forecast staffing needs
• Develop and implement efficient workforce schedules that optimize productivity and service levels
• Utilize workforce management software to track and manage schedules, time off, and other employee data
• Monitor and analyze KPIs to ensure adherence to service level agreements and identify areas for improvement
• Partner with area leaders to understand their staffing requirements
• Stay updated on labor laws and regulations to ensure compliance
• Conduct regular reviews of workforce processes and identify opportunities for improvement
• Generate reports and insights to inform data-driven decision-making

Requirements

• Bachelor's degree in Industrial Engineering, or a related field
• Minimum 4 years of experience in workforce management, operations, or a similar field
• Strong data analysis skills (familiarity with data visualization tools and SQL)
• Experience with workforce management concepts (scheduling, forecasting, etc.)
• Experience with WFM software (e.g., NICE, Verint) and data analysis tools (e.g., Excel, SQL, R, Python)
• Understanding of statistical methods and how to apply them in forecasting and workforce planning
• Knowledge of forecasting models and tools (e.g., time series analysis, regression models)
• Ability to translate data insights into actionable recommendations for the ops team
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Remote work environment
• Flexible PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment