Technical Account Manager (TAM) play a crucial role in our company by providing technical support and ensuring the smooth operation of our services. Their expertise is vital in resolving technical challenges and supporting both our customers and internal teams.

Responsibilities:

The primary responsibilities of TAM include:

• Technical Support: Provide assistance to customers and colleagues through platforms such as Jira and Slack (for Popiplay teams), or Jira, Skype and email (for clients).
• Issue Resolution: Troubleshoot technical issues, resolving them promptly. Complex cases are escalated to higher-level support or engineering teams.
• Collaboration: Work closely with cross-functional teams to address and resolve customer issues efficiently.

Specific tasks:

TAM is entrusted with several tasks:

• Monitoring player activity and rounds.
• Checking for potential fraudulent activities.
• Handling inquiries related to game rounds and errors.
• Investigating in-game bugs.
• Verifying freespins and other casino bonuses.
• Managing server setups.
• Updating and making necessary adjustments by request.

Requirements:

• Minimum of 2 years of experience in customer service & support with proven technical expertise.
• Strong communication and interpersonal skills.
• Customer service skills with goal-focused mindset.
• Knowledge of digital technologies.
• Ability to monitor customer activity and create reports.
• Ability to learn new tools on the job.

Send your CVs to: career@popiplay.com with subject: Technical Account Manager (LatAm): [YOUR NAME]