Develop and maintain strong relationships with clients in North and South America, acting as their trusted advisor and advocate within XTM.
Serve as the primary technical contact for clients, addressing their inquiries, issues, and requirements in a timely and professional manner.
Understand clients' business objectives, workflows, and technical environments to provide tailored solutions and recommendations.
Collaborate with clients to define and implement the most effective configuration and customization of the XTM platform to meet their specific needs.
Conduct product demonstrations, training sessions, and workshops to ensure clients are proficient in utilizing the full potential of the XTM system.
Actively monitor and analyze clients' usage and adoption of the XTM platform, identifying opportunities for optimization and improvement.
Provide technical guidance on integration possibilities and support clients in integrating XTM with other systems or tools within their infrastructure.
Collaborate with the technical support and development teams to troubleshoot and resolve technical issues, ensuring prompt and effective resolution.
Stay updated with the latest product features, enhancements, and industry trends to effectively communicate and educate clients.
Actively participate in client meetings, business reviews, and project kick-offs, ensuring a clear understanding of clients' requirements and objectives.
Identify opportunities for upselling and expansion of XTM services within client organizations, working closely with the sales team.
Gather client feedback, feature requests, and enhancement suggestions, and effectively communicate them to the product management team.
Collaborate with cross-functional teams within XTM, including sales, implementation, and product management, to ensure client satisfaction and success.
Requirements:
Proven experience as a Technical Account Manager or in a similar customer-facing technical role.
Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) or equivalent practical experience.
Strong understanding of translation management systems (TMS) and localization industry.
Technical proficiency and experience with web technologies, APIs, and system integrations.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients at various levels.
Demonstrated ability to understand complex technical concepts and effectively communicate them to both technical and non-technical stakeholders.
Strong problem-solving and analytical skills, with the ability to assess client needs and provide innovative solutions.
Exceptional organizational and time management skills to handle multiple client accounts and prioritize tasks effectively.
Proactive attitude with a customer-centric mindset, always striving for client success and satisfaction.
Willingness to travel occasionally within Europe for client meetings and industry events.
Fluency in English is required. Proficiency in an additional language is a plus.
What we offer:
A dynamic, international working environment
Training and personal development opportunities
Working with experts in the field of language technology and localization
Participation in international conferences and industry leading events
