Responsibilities:

• Answer incoming calls and respond to inquiries related to scheduling, service requests, and patient concerns.
• Coordinate with doctors, nurses, and insurance companies to ensure all necessary information is collected and processed.
• Contact physicians to obtain orders and service requests.
• Gather necessary documentation from healthcare providers to support authorization requests.
• Reach out to insurance companies to request new referrals and submit authorizations for services.
• Follow up on authorization requests and communicate status updates to relevant parties.
• Accurately document patients details and authorization information into designated software systems (training will be provided).
• Maintain detailed records and ensure compliance with health care regulations.
• Provide exceptional customer service and address complaints or issues promptly and professionally.
• Maintain clear and effective communication in English and Spanish or French.

Requirements:

• A Nursing background or equivalent healthcare experience is required.
• Previous experience in healthcare administration, authorization, or scheduling preferred.
• Familiarity with healthcare insurance processes and authorization protocols.
• Proficiency in Microsoft Excel and Google Workspace.
• Fluency in English, Spanish or French required is a plus.
• Strong attention to detail.