Position Overview:
We seek a highly proactive and detail-oriented Lead Concierge to join one of our premier travel partner companies. This is a travel management company specializing in ultra-luxe exclusive trips that require a high level of attention to detail and responsiveness. As the Lead Concierge, you will hold a pivotal position in guaranteeing flawless travel experiences for our esteemed clientele while ensuring the efficient execution of the company's administrative functions. In this captivating role, your proactive engagement will encompass overseeing client documents, managing operational tasks and CRMs, conducting comprehensive destination research, and securing the creation of unforgettable travel memories for our clients.
As the Lead Concierge, your diverse responsibilities will include:
Supplier Communication and Collaboration:
- Liaise with concierges and DMCs, answer inquiries, and provide the necessary information.
- Secure one-off activities and dining reservations.
- Transfer supplier confirmations to the Axus platform.
Communication and Planning:
- Gather all client details including but not limited to: passport details, ensuring compliance, and New Client forms in Travel Joy.
- Manage the shared calendar (birthdates, passport info etc).
- Extract data from messages in Travel Joy and input them into the dedicated fields (e.g. Birthday, etc…).
Documentation and Organization:
- Manage traveler information within Trello.
- Compile relevant information in Axus for creating itineraries.
- Create detailed itineraries in Axus.
- Attach all relevant documents to the Axus itinerary for client reference.
- Share conversation notes in Trello.
Travel Coordination and Support:
- Confirm if visas are needed and check passport expiration dates.
- Quote travel insurance for clients.
- Book one-off activities if required (e.g. transfers, timed entries, museums, etc…).
- Secure restaurant reservations for clients.
- Secure spa reservations for clients.
- Send VIP requests to hotels with client details and arrange in-room amenities.
- Provide contact info and final details to suppliers.
Executive Support (only occasionally):
- Act as a key liaison between the CEO and other team members, ensuring effective communication and coordination.
- Collaborate with the Travel Coordinator to facilitate smooth communication and workflow.
- Provide support in organizing and optimizing the travel management process, ensuring adherence to company standards and client expectations.
- Assist the CEO in managing schedules, and appointments, and prioritizing tasks to enhance overall productivity.
Requirements
- Strong, reliable internet connection.
- Level of English: Advanced.
- Highly Detailed Oriented!
- Minimum 1-2 years of proven experience in the Tourism or Hospitality industry or a similar support role.
- Proficiency in utilizing CRM tools and travel software such as AXUS.**This is a must**
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Exceptional communication skills, both written and verbal, with a keen eye for detail.
- Proficient in using various productivity tools such as Microsoft 365 or Google Suite, and Project Management tools.
- Demonstrated ability to handle confidential and sensitive information with professionalism and discretion.
- Strong problem-solving skills and the ability to adapt to changing priorities.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Willingness to learn new skills and technologies.
This role is 100% Remote. Paid in USD. Full-Time. Opportunities for advancement with this company!