Complete the review and assessment of each application within agreed SLA’s
Utilize risk tools to monitor and investigate merchant processing activities, respond to customer inquiries, and verify transactions
Review / analyze daily, weekly, monthly reporting for increased credit risk, transactional variations, dispute activity, and fraud patterns. Provide recommendations on rectifying these accounts.
Monitor merchant activities for compliance with applicable laws, rules, regulations, and policies
Review / analyze financial, credit and publicly available information to support actions and decisions
Work closely with other departments and relationship managers to communicate identified risk concerns on accounts and facilitate resolutions
Answer internal and external inquiries specific to risk, fraud and chargebacks
Manage personal schedule by independently scheduling meetings, projects and providing technical assistance when appropriate.
Skills & experience
Customer service experience
Strong Fraud or Risk experience, preferably in Ecommerce, SaaS or Payments.
Understanding of Card Brand rules and regulations
Chargeback support knowledge and experience
Ability to analyze information, identify and articulate problems and trends in a fast-paced environment
Proficiency of Microsoft Office products
Strong verbal and written communication skills
Demonstrated persistence to see projects through completion and the ability to work independently and in a team environment
Able to adapt writing to match MINDBODY’s tone of voice and style.
Continually looks to improve his/her knowledge of the product and service.