Software Account Manager

Avature

Full Time
🏢 Administrativo
Portfolio
Customers
Business
Projects
Account
Manager
Argentina 📍
Remoto 🌎
May 28
Encontra más trabajos de la misma categoría aquí
🏢 Administrativo
Compartir este trabajo! 

Your challenges and objectives:

  • Gain extensive knowledge of Avature’s solutions, including future capabilities.
  • Navigate complex client organizations, quickly understanding their business objectives and how Avature can assist in achieving them.
  • Drive retention, expansion, and advocacy, positioning yourself as a thought partner throughout your customers’ journey.
  • Maintain Avature’s reputation of providing superior customer service.


Your day-to-day activities:

  • Manage a select portfolio of customers.
  • Perform standing quarterly business reviews with each customer.
  • Continuously analyze your customers’ health and solution usage to recommend relevant, value-adding enhancements.
  • Manage change request projects: analyze needs, liaise internally with relevant teams, coordinate communication between parties, and see projects through to delivery.
  • Hold periodic calls with customers to review ongoing projects, customer health, and discuss enhancements and new features relevant to them.
  • Guide customers on best practices and processes that will set them up for success.
  • Interact with internal teams to stay up-to-date with new system functionalities and their use cases.


About you:

Minimum Qualifications:

  • Fluent in English.
  • Excellent verbal and written communication skills.
  • Analytical and able to see the bigger picture, matching specific Avature solutions to each client’s business objectives.
  • Independent, self-motivated, and driven to investigate possible solutions for challenges with no pre-established answer.
  • Organized, with the ability to manage a wide range of customer activities.


Preferred Qualifications:

  • Previous experience working with large multinational companies.
  • Previous experience in high-growth SaaS companies will be highly valued.


APLICAR
Buscando mas trabajos? Ver todos acá
Lee nuestra guia definitiva para conseguir trabajo
Guía para conseguir trabajo

WeRemoto. Encuentra los mejores trabajos remotos.