Your challenges and objectives:

• Gain extensive knowledge of Avature’s solutions, including future capabilities.
• Navigate complex client organizations, quickly understanding their business objectives and how Avature can assist in achieving them.
• Drive retention, expansion, and advocacy, positioning yourself as a thought partner throughout your customers’ journey.
• Maintain Avature’s reputation of providing superior customer service.

Your day-to-day activities:

• Manage a select portfolio of customers.
• Perform standing quarterly business reviews with each customer.
• Continuously analyze your customers’ health and solution usage to recommend relevant, value-adding enhancements.
• Manage change request projects: analyze needs, liaise internally with relevant teams, coordinate communication between parties, and see projects through to delivery.
• Hold periodic calls with customers to review ongoing projects, customer health, and discuss enhancements and new features relevant to them.
• Guide customers on best practices and processes that will set them up for success.
• Interact with internal teams to stay up-to-date with new system functionalities and their use cases.

About you:

Minimum Qualifications:

• Fluent in English.
• Excellent verbal and written communication skills.
• Analytical and able to see the bigger picture, matching specific Avature solutions to each client’s business objectives.
• Independent, self-motivated, and driven to investigate possible solutions for challenges with no pre-established answer.
• Organized, with the ability to manage a wide range of customer activities.

Preferred Qualifications:

• Previous experience working with large multinational companies.
• Previous experience in high-growth SaaS companies will be highly valued.